Last updated: October 2026
At Reviva Store, we aim to make your shopping experience simple, reliable and convenient. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website to customers in the United Kingdom.
1. Delivery Destinations
Reviva Store currently serves customers in the United Kingdom. Delivery availability will be confirmed during checkout based on the delivery address provided.
Please ensure that your delivery address is complete and accurate before placing your order. Delivery options may vary depending on the destination and the products purchased.
2. Shipping Costs
We currently advertise free standard delivery on orders delivered within the United Kingdom.
Any optional delivery upgrades or additional delivery charges, where applicable, will be displayed during checkout before you complete your purchase.
The delivery options and prices presented at checkout will apply to your order. Please review your order summary carefully before confirming payment.
3. Order Processing
We aim to process and dispatch orders as promptly as possible after payment has been confirmed.
Processing times may vary depending on product availability, order volume, weekends, public holidays and other operational factors.
Please note that order processing and transit times are separate. Your order confirmation confirms that your purchase has been received; it does not necessarily mean that your parcel has already been dispatched.
4. Estimated Delivery Times
Any available delivery estimates will be communicated through the relevant product information, checkout or order confirmation.
Delivery times may vary depending on the destination, carrier operations and circumstances beyond our reasonable control. Any delivery estimate should be treated as an estimate unless a specific delivery date or period has been expressly agreed.
Where no other delivery period has been agreed, we will deliver your order without undue delay and within the period required by applicable UK consumer law, generally no later than 30 days after the order is placed.
If we cannot deliver within an agreed period, your statutory rights and any applicable cancellation or refund entitlements will remain unaffected.
5. Dispatch Confirmation and Tracking
Once your order has been dispatched, we will send a confirmation email with further delivery information.
Tracking details will be provided where available. If tracking is available, you can use the information supplied to monitor your parcel's progress.
Please check your inbox and junk or spam folder for order and dispatch updates.
6. Delivery Address and Order Changes
Customers are responsible for providing accurate delivery details when placing an order.
If you notice an error in your delivery address, please contact us through the Contact page on our website as soon as possible.
We will make reasonable efforts to assist with address corrections or order changes before dispatch. However, changes cannot be guaranteed once an order has been processed or handed over to the delivery carrier.
7. Delivery Attempts and Undelivered Parcels
Please ensure that someone is available to receive your parcel when required and that the delivery location can be accessed safely.
Where a delivery attempt is unsuccessful, the carrier may follow its own procedures, which could include another delivery attempt, delivery to a designated safe place or collection from a nominated location.
If your parcel cannot be delivered or is returned to us, please contact us so that we can review the situation and advise you on the available options.
Any additional delivery arrangements or charges will be communicated where applicable and will be subject to your statutory rights.
8. Delayed or Missing Orders
Although we work to fulfil orders promptly, delays may occasionally occur due to carrier disruption, adverse weather, operational issues or other unforeseen circumstances.
If your order has not arrived within the estimated delivery period, please contact us through our website's Contact page and provide your order number.
We will review the available information and advise you on the next steps.
Nothing in this section limits your legal rights if an order is delayed, fails to arrive or is not delivered within the applicable contractual or statutory period.
9. Damaged, Incorrect or Missing Items
Please inspect your order when it arrives.
If your parcel arrives damaged, contains an incorrect product or appears to be missing an item, notify us through the Contact page on our website.
Include your order number, the details of the affected product and a description of the problem. Photographs may also help us assess the issue.
We will review your request and explain the appropriate next steps, which may include a replacement, refund or another remedy available under applicable consumer law.
You will not be required to bear return or replacement costs where the law requires us to cover them.
10. Delivery Responsibility
Reviva Store remains responsible for the goods until they come into the physical possession of you or a person nominated by you to receive them, except where applicable law provides otherwise.
If you arrange your own delivery carrier independently of the options offered by Reviva Store, responsibility may transfer in accordance with applicable law.
Your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection legislation remain unaffected.
11. Contact and Further Assistance
For questions about shipping, order processing, delivery tracking or a missing parcel, please use the Contact page available on the Reviva Store website.
To help us assist you efficiently, include your order number and a clear description of your enquiry.
For information about cancelling an order or returning an item, please refer to our Returns & Refunds Policy.