Last updated: October 2026
Welcome to Reviva Store. These Terms & Conditions govern your use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms & Conditions. Please read them carefully before making a purchase.
These terms apply alongside our Returns & Refunds Policy, Shipping Policy, Privacy Policy and Cookie Policy. Nothing in these terms affects your statutory consumer rights under applicable UK law.
1. About Reviva Store
Reviva Store is an online retailer offering beauty and personal care products, including skincare, makeup, haircare, bath and body products, and beauty tools.
Our website is intended primarily for customers purchasing products for personal use in the United Kingdom.
By using our website, you confirm that you are legally capable of entering into a binding contract. If you are under 18, you should use our website only with the involvement and permission of a parent or legal guardian where required by law.
We reserve the right to refuse access to our website or restrict services where reasonably necessary for security, legal compliance or the prevention of misuse, subject to applicable law.
2. Product Information and Availability
We aim to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
Product images are provided for illustrative purposes. Colours, packaging, dimensions and other visual details may vary slightly due to screen settings, manufacturer updates or product variations. Such variations do not remove your rights if a product is materially different from its description.
Product availability may change without notice. We cannot guarantee that every item displayed on our website will remain available at all times.
Where a product becomes unavailable after you place an order and we cannot fulfil the purchase, we will notify you and provide any refund required by law.
We reserve the right to correct genuine errors in product descriptions or listings. Any correction will not override your statutory rights or excuse a failure to supply goods as agreed.
3. Prices and Promotions
All prices will be displayed in the currency indicated on the website, generally pounds sterling (GBP) for UK customers.
The price applicable to your order will be the price displayed at checkout before you complete your purchase. Any applicable taxes and delivery charges will be shown or explained before you place your order, as required by law.
We may offer discounts, promotional codes, limited-time offers or special prices on selected products. Each promotion is subject to its stated conditions and validity period.
Promotions cannot be applied retrospectively unless we expressly agree otherwise. We will clearly communicate any applicable restrictions, eligibility requirements or exclusions.
If a clear pricing error occurs, we may contact you before accepting the order to explain the issue and offer the available options. We will not use this provision to avoid fulfilling a binding contract unlawfully.
4. Orders and Contract Formation
When placing an order, you are responsible for ensuring that the products, quantities, delivery details and other order information are correct.
After submitting an order, you may receive an automated acknowledgement confirming that we have received your request. This acknowledgement does not necessarily constitute acceptance of the order.
A binding contract is formed when we expressly accept your order, for example through an order confirmation indicating acceptance or a dispatch confirmation where applicable.
We may decline or cancel an order before acceptance where reasonably necessary, including in cases of product unavailability, suspected fraudulent activity, payment authorisation failure or a genuine and material listing error.
If payment has already been taken for an order that we cannot accept or fulfil, we will arrange the appropriate refund in accordance with applicable law.
We will not exclude or restrict any remedies available to you if we fail to fulfil an accepted order.
5. Payment Terms
Payment must be completed using one of the payment methods made available during checkout.
You authorise the applicable payment provider to process the transaction for the amount displayed at the time of purchase.
Orders may be subject to payment authorisation, transaction verification and reasonable fraud prevention checks.
If a payment is declined or cannot be authorised, your order may not be processed until the payment issue is resolved.
We do not intend to collect or retain complete payment card details beyond what is necessary and permitted under our payment arrangements.
6. Shipping and Delivery
We aim to process and dispatch orders as promptly as reasonably possible.
Available delivery methods, applicable charges and estimated delivery times will be displayed or communicated before or during checkout, as appropriate.
Our website currently advertises free UK shipping. Where a particular delivery offer is subject to conditions, those conditions will be displayed with the relevant offer.
Delivery estimates are indicative unless a specific delivery date or period has been expressly agreed.
If no other delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable law, generally within 30 days of entering into the contract.
We remain responsible for the goods until they come into the physical possession of you or a person nominated by you to receive them, except where applicable law provides otherwise.
For further information, please refer to our Shipping Policy.
7. Cancellations, Returns and Refunds
If you purchase products online as a consumer in the UK, you will generally have a statutory right to cancel your order within 14 calendar days of receiving the goods, subject to the applicable legal exceptions.
Additional conditions may apply to certain sealed cosmetics and hygiene-sensitive products where the law permits an exception after the protective seal has been broken.
Nothing in these terms limits your rights in relation to faulty, damaged, misdescribed or incorrectly supplied products.
Eligible refunds will be processed in accordance with applicable law and our published Returns & Refunds Policy.
For detailed instructions on cancelling an order or requesting a return, please consult that policy before sending products back.
8. Product Use and Safety
Our beauty and personal care products must be used in accordance with the instructions, warnings and precautions supplied with the relevant item.
Before applying a cosmetic product, review its ingredient list and any relevant usage instructions, particularly if you have known sensitivities or allergies.
Discontinue use if a product causes an adverse reaction and seek appropriate medical advice where necessary.
Product descriptions and general beauty information on our website are provided for shopping and informational purposes only. They are not a substitute for individual medical advice or professional diagnosis.
We do not guarantee that a particular cosmetic product will produce identical results for every customer, as individual experiences and outcomes may vary.
Nothing in this section excludes or limits our legal responsibilities concerning product safety, product descriptions or consumer rights.
9. Website Use and Acceptable Conduct
You agree to use our website lawfully and responsibly.
You must not:
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Use the website for fraudulent, unlawful or misleading purposes.
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Attempt to gain unauthorised access to our systems, accounts or data.
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Interfere with the website's security, functionality or availability.
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Introduce malicious software or carry out activities that may damage the website or affect other users.
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Copy, scrape or commercially exploit website content without permission, except where permitted by law.
We may take reasonable steps to protect our website and customers against misuse, fraud and security threats.
Any action taken under this section will remain subject to applicable law and will not override rights that consumers cannot legally be required to waive.
10. Intellectual Property
Unless otherwise stated, the content on our website, including text, graphics, photographs, logos, branding, design elements and other materials, is owned by or licensed to Reviva Store or the relevant rights holders.
You may access and use this content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify, publish or commercially exploit protected website materials without the required permission, unless the activity is permitted by applicable law.
Product names, trademarks and branding belonging to third parties remain the property of their respective owners.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, delivery providers, analytics services and external websites.
These services may operate under their own terms and privacy policies. We do not control independent third-party websites and are not responsible for their content or practices to the extent permitted by law.
The use of third-party services does not remove our responsibility to fulfil our own contractual and legal obligations to customers.
12. Liability and Consumer Rights
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
We do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Our products will be supplied in accordance with the applicable consumer protection requirements, including the relevant provisions of the Consumer Rights Act 2015.
If goods are faulty, not as described or otherwise fail to meet applicable legal requirements, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable and did not arise from a breach of our obligations.
Nothing in this section affects your statutory rights as a consumer.
13. Privacy, Changes and General Provisions
Your use of our website is also subject to our Privacy Policy and Cookie Policy, which explain how personal information and cookies are handled.
We may update these Terms & Conditions when necessary to reflect changes to our business, website functionality, products or legal obligations.
The version applicable to your purchase will be determined in accordance with the contract and applicable law. We will not make changes that retrospectively remove rights you have already acquired.
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure to enforce a provision on one occasion does not necessarily constitute a waiver of our right to enforce it on another occasion.
14. Governing Law and Contact
These Terms & Conditions are governed by the laws applicable to the relevant consumer contract, subject to any mandatory consumer protection rules.
Where you are a consumer habitually resident in the United Kingdom, nothing in these terms deprives you of the protection afforded by mandatory provisions of consumer law that apply to your contract.
Any dispute will be handled in accordance with the applicable legal rules, including any relevant consumer jurisdiction protections.
For questions about these Terms & Conditions, orders or purchases, please use the Contact page available on the Reviva Store website.
We will review your enquiry and respond as appropriate under our policies and applicable law.